Discharge planners & case managers — DME Referrals & Process

When MediHarbor is a great fit

Common scenarios where we make your job easier and your patient's transition smoother.

Same-day discharge

The patient can't leave until a walker, wheelchair, commode, or hospital bed is waiting at home — we deliver and set up fast.

Post-surgical setup

Hip, knee, or spine patients who need the right equipment installed at home before they arrive.

Insurance + Rx coordination

We verify Medicare/commercial coverage and help obtain the written order, so you don't chase paperwork.

Coverage gaps

Transparent private-pay options when insurance isn't there — the patient still gets home safely.

Discharge to any setting

Delivered to a residence, ALF/SNF, hotel, airport, or port.

The referral flow — and how we handle every outcome

One simple process. Whether the documentation lines up or not, the patient is taken care of and you stay informed.

Referral receivedcall · Parachute Health · fax (315) 885-4795 · secure form

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Intake & insurance verificationwe confirm coverage & the right payer

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Medical-necessity & documentation checkMedicare LCD criteria · written order

✓ Good outcome — criteria met

Approved / authorized

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White-glove delivery & in-home setup

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Education, follow-up & resupply

⚠ Bad outcome — gap or not covered

We flag the gap immediately

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Obtain order/notes · prior auth · appeal

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Still not covered? Transparent private-pay or a suitable alternative

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💙 Patient cared for — and you're kept informed at every step

Real-world example

✓ Good outcome

A referral comes in at 9am for a rollator and bedside commode. We verify Medicare, confirm the order, and deliver and set up by early afternoon — the patient discharges on schedule.

⚠ When something's missing — handled

The chart is missing the face-to-face note. We flag it the same hour, help the provider complete it (or offer a private-pay path so the patient still leaves on time), and keep you updated — never a silent denial.

Billing we handle

We bill most payers and the secondary — so your patients face little to nothing out of pocket. (Not Medicaid at this time.)

MedicareCommercial PPOLong-term care insuranceWorkers' compNo-Fault / LOPSecondary / supplementalPrivate pay

Helpful guides to share

Plain-language explainers your patients and staff can use.

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Refer a discharge patient

Call us 24/7, or send a secure referral through the order form — we take it from there.

📞 Call 24/7: (607) 270-2777 Refer a patient

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🏥 Discharge planners & case managers