Education Center
How to get medical equipment: a simple guide
The easy path from “I need equipment” to “it’s set up at home.”
Key takeaways
- Call us or use the online form — you don't need product names.
- We verify your coverage and handle the prescription and paperwork.
- We deliver, set up, and follow up across the Southern Tier and tri-state.
1. Reach out
Call us 24/7 or complete the online order form. Tell us what's going on and what you (or your patient) need — you don't need to know product names.
2. We check your coverage
We verify Medicare, commercial PPO, long-term care insurance, workers' comp, or no-fault, and explain in plain language what's covered and what (if anything) it will cost. No insurance? We give a simple private-pay quote.
3. We handle the paperwork
If a prescription or chart note is needed, we coordinate it with your provider. We know the Medicare documentation rules and prepare the file so claims go out clean.
4. Delivery & setup
A background-screened technician delivers your equipment, sets it up, and shows you how to use it safely — at home or wherever you are.
5. Follow-up & resupply
We check in, answer questions, and set up resupply for items you use regularly.
This page is general information, not medical advice. Talk to your healthcare provider about your specific situation. Medicare coverage depends on medical necessity and documentation and is not guaranteed.