Education Center
What to do if your equipment breaks
Fast, simple steps to get back up and running safely.
Key takeaways
- If it feels unsafe, stop using it and call us 24/7.
- We repair in-home or by pickup and stock common parts.
- Repairs on Medicare-purchased equipment are generally covered; rentals include servicing.
Stop if it's unsafe
If a wheelchair, bed, lift, or other device feels unsafe, stop using it and call us right away at (607) 270-2777 — 24/7.
We diagnose & repair
We troubleshoot over the phone, then repair in your home or pick it up. We stock common parts to get you going quickly.
What's covered
Repairs and maintenance on Medicare-purchased equipment are generally covered under Part B (you pay about 20%), and rental equipment includes servicing. We'll confirm before any cost.
Ask about a loaner
For essential equipment, ask whether a loaner is available while yours is serviced.
Prevent the next one
Routine upkeep helps — see our guide on caring for your equipment.
This page is general information, not medical advice. Talk to your healthcare provider about your specific situation. Medicare coverage depends on medical necessity and documentation and is not guaranteed.